"Dear United Airlines,

I recently had the misfortune of booking a flight on your airline. Flight 844 to fly from Seattle, Washington to San Francisco, California from 11:51am-2pm on April 5, 2010. I say misfortune because the events of that flight have left such a poor taste in my mouth and horrible feelings in regards to the personnel working for you that I highly doubt myself or any of my friends, family, and acquaintances will every use your airlines again." (Click above link for full letter.)